Refund policy

At MZ Leather Craft, we take pride in delivering our meticulously handcrafted goods to you. Given the artisanal nature of handmade leatherwork, our return policy below is designed to guide you through your purchasing and return experience:

1. The Nature and Character of Genuine Leather

The leathers we use in our workshop are completely natural materials. Therefore:

Natural marks, subtle grain textures, wrinkles, or minor tone variations across the surface are not defects; they are authentic proof of the leather's genuine origin and natural beauty.

These minimal variations between product photography and the finished piece in your hands are not flaws, but rather the unique signature and character of handmade craftsmanship.

2. Return Conditions

Our return process for standard collection pieces is structured as follows:

Return Window: You are entitled to an unconditional return within 14 days from the date of delivery. For exchange requests, this period is 30 days.

Item Condition: Genuine leather is a delicate, organic material that begins shaping and molding even upon its very first use. To be eligible for a return, the item must be entirely unused, unbent, with unstretched card slots, and free of any scuffs, marks, or scratches.

Packaging: The item must be returned intact in its original packaging, dust pouch/wrapping, and with all accompanying accessories, packed securely to prevent any damage during transit.

3. Complimentary Returns and Shipping Process

In line with our commitment to customer satisfaction:

Complimentary Shipping: Return and exchange shipping fees within Turkey are fully covered by us.

Designated Courier: Free return shipping is valid exclusively for parcels sent via our contracted carrier, Sürat Kargo.

Procedure: To initiate a return, please contact us to receive your Return Shipping Code. Collect-on-delivery (counter-payment) shipments sent via other couriers or without a return code cannot be accepted.

4. Damaged or Defective Items

If you notice any package damage caused during transit, please request the courier representative to file an official Damage Assessment Report (Hasar Tespit Tutanağı) upon delivery. If you believe there is a manufacturing defect, please reach out to us with clear photographs. Following an inspection, if the defect is production-related, prompt repair or replacement procedures will be initiated.

5. Refunds

Once your return reaches our workshop and passes quality inspection (verifying the absence of any signs of wear, stretching, or damage), your refund will be approved. The refund amount will be credited back to your original payment method within 7–10 business days.

6. Personalized Items, Custom Commissions, and Exceptions

Pursuant to Article 15/1-b ("Exceptions to the Right of Withdrawal") of the Turkish Regulation on Distance Contracts dated November 27, 2014; goods prepared in accordance with the consumer's explicit requests or clearly tailored to personal specifications are exempt from the legal right of withdrawal.

Under this legal framework:

Products customized with embossed, debossed, stamped, or engraved initials, names, dates, or personal notes;

Custom bespoke pieces made upon request via email or WhatsApp that are not part of our standard online catalog (such as bespoke dimensions, custom color configurations, or special thread selections); are strictly non-returnable and non-exchangeable, unless there is a clear manufacturing defect. As these pieces are handcrafted uniquely to your specific instructions, they are classified as Final Sale. By completing your order, both parties agree to these statutory terms.