Shipping policy

At the MZ Leather Craft workshop, ensuring that our handcrafted leather goods—crafted with utmost dedication and traditional artisanal techniques—reach you safely, swiftly, and seamlessly is our top priority. The details regarding our order fulfillment and delivery procedures are outlined below:

1. Preparation and Crafting Time

As all of our creations are handmade, our delivery process consists of two distinct stages: Crafting/Preparation + Shipping:

Ready-to-Ship Items: Carefully packaged and handed over to the courier within 1–3 business days.

Made-to-Order & Personalized Pieces: Custom-made or personalized creations undergo our artisanal crafting process and are dispatched within 3–7 business days. (Saturdays, Sundays, and official public holidays are not considered business days.)

2. Carriers and Shipping Rates

Complimentary Shipping: We cover all shipping fees for domestic orders placed on mzleathercraft.com.tr across Turkey; no delivery fee is charged to our customers.

Courier Partner: Your orders are delivered directly from our workshop to your doorstep swiftly and securely via HepsiJet.

3. Tracking, Notifications, and Invoicing

Dispatch Notification: Once your order leaves our workshop, an automated confirmation containing your tracking number is sent to your registered email address.

Live Order Tracking: You can track the status of your parcel at any time through the "Track Order" page on our website using your order number and email, or directly via the HepsiJet tracking portal.

E-Archive Invoice: Your official tax invoice (E-Arşiv Fatura) is sent digitally to your registered email address. (In line with our eco-conscious approach, physical paper invoices are not included inside the package.)

4. Important Considerations Upon Delivery

Every item undergoes thorough final inspection before leaving our workshop. To ensure maximum protection during transit, each piece is first placed inside a dedicated protective dust bag, nested in its branded box, and packed securely within a durable, weather-resistant outer shipping carton.

When receiving your delivery:

Please check the outer packaging for any severe tears, heavy crushing, punctures, or dampness.

If the package is visibly damaged, please decline the delivery and ask the courier representative to file an official Damage Assessment Report (Hasar Tespit Tutanağı). This documentation is a legal prerequisite for us to swiftly process any replacement or refund claims.

5. Address Accuracy and Redelivery

You may update your delivery address by contacting our customer service before your order has been dispatched. For address changes requested after the parcel has shipped, or in cases where the shipment is returned to our workshop due to incorrect address details or absence at the address, all return freight charges and second shipment costs will be the responsibility of the customer.

6. Return Shipments

Shipments under the statutory right of withdrawal can be sent free of charge exclusively via Sürat Kargo using the contracted return code provided by our team. For complete details regarding eligibility and return steps, please visit our Return Policy page.